Privacy Policy

AMULET28 DIGITAL PTE. LTD.

Last updated: 12 July 2026

Introduction

AMULET28 DIGITAL PTE. LTD. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Amulet28 Amulet Portal services, including our customer application (Amulet28) and staff application (Team Amulet28).

We comply with the Singapore Personal Data Protection Act 2012 (PDPA) and are dedicated to ensuring your data is handled responsibly and transparently.

Information we collect

Personal information

Full name and contact details (phone number, email address)
Delivery address and postal code
TikTok username (for order tracking purposes)
Payment information (processed securely through third-party providers)
Purchase history and order details

WhatsApp communication data

WhatsApp phone number
Message content (for customer support and order updates)
Communication preferences and opt-in/opt-out status
Message delivery and read status

Membership information

Membership tier and status
Points balance and transaction history
Benefits and rewards claimed

Technical information

Device information and browser type
IP address and location data
Usage patterns and interaction with our services

How we use your information

Order Fulfillment: Processing and delivering your purchases, including tracking and shipment updates
Customer Communication: Sending order confirmations, status updates, and customer support via WhatsApp (with your consent)
Membership Services: Managing your membership tier, points, and exclusive benefits
Service Improvement: Analyzing usage patterns to enhance our platform and customer experience
Legal Compliance: Meeting regulatory requirements and protecting our legal rights
Fraud Prevention: Detecting and preventing fraudulent activities and unauthorized access

WhatsApp Business API integration

We use WhatsApp Business API (provided by Meta Platforms, Inc.) to communicate with you about your orders and provide customer support. By providing your WhatsApp number and consenting to notifications, you agree to receive:

Order confirmation messages
Shipment status updates and tracking information
Delivery notifications with dispatch photos
Customer support responses
Important service announcements

Your communication rights:

• You can opt-out of WhatsApp notifications at any time by replying "STOP"
• You can opt back in by replying "START" or through your account settings
• Your opt-in/opt-out preferences are stored securely and respected across all communications
• We will never share your WhatsApp messages with third parties except as required by law

WhatsApp messages are processed through Meta's infrastructure. Please refer to WhatsApp's Privacy Policy for information on how Meta handles your data.

PDPA compliance & your rights

Under Singapore's Personal Data Protection Act 2012 (PDPA), you have the following rights:

Right to access: Request a copy of the personal data we hold about you

Right to correction: Request correction of inaccurate or incomplete data

Right to withdraw consent: Withdraw consent for data processing at any time

Right to object: Object to the processing of your personal data

Consent collection

We obtain your explicit consent before collecting and processing your personal data. During registration and order placement, you are presented with clear consent checkboxes that explain how your data will be used. You can review and update your consent preferences at any time through your account settings.

Data security measures

We implement industry-standard security measures to protect your personal data:

Encryption: Data encrypted in transit and at rest using SSL/TLS protocols

Access controls: Role-based access restrictions and authentication systems

Audit logs: Comprehensive logging of data access and modifications

Staff training: Regular privacy and security training for all team members

Data sharing & third parties

We do not sell your personal data. We may share your information with:

Service providers: TikTok Shop (order management), Meta/WhatsApp (communications), payment processors, delivery partners
Legal authorities: When required by law or to protect our legal rights
Business transfers: In connection with mergers, acquisitions, or asset sales (with notice to you)

Data retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction data is typically retained for 7 years for accounting and tax purposes. You may request deletion of your data at any time, subject to legal retention requirements.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Company:: AMULET28 DIGITAL PTE. LTD.

WhatsApp:: Available via in-app Live Chat

Location:: Singapore

We will respond to your inquiry within 10 business days as required under PDPA.

Updates to this policy

Last updated: 12 July 2026